We want you to love your purchase from As Usual. In case you're not satisfied, we offer a simple return and exchange process. Kindly read the policy below:
1. General Satisfaction Guarantee
We stand by the quality of our products with a 100% Satisfaction Guarantee.
However, specific return policies may apply to heavily discounted items or during promotional campaigns.
2. Final Sale Items
Products purchased from our Final Sale section are non-returnable and non-exchangeable.
3. Important Points
✅ Defective or Wrong Item:
Eligible for Free Exchange or Replacement, no additional charges.
Subject to stock availability.
🚫 No Exchange for:
Change of mind or request for a different product.
Size issues — No size exchange currently available. Please refer to the Size Chart carefully before ordering.
4. Return Process
Reverse Pick-up will be attempted twice.
If both attempts fail, customers must send the product to our company address at their own expense.
Reverse Pick-up is subject to service availability in your area pin code.
Important: All tags, accessories (such as zippers), and original packaging must be included with the return. Missing items may delay or affect the approval of your return, exchange, or refund.
5. Exchange & Refund Details
Products that have already been exchanged once are not eligible for further exchange or refund.
Delivery charges and discount coupon amounts are non-refundable.
For prepaid orders, a 3% processing fee will be deducted for refunds.
Refunds will be initiated within 24 hours of receiving and verifying the returned product.
6. Timeframe for Returns
Return or exchange requests must be made within 48 hours of receiving your order. Requests beyond this period will not be accepted.
7. Reverse Pick-up Conditions
Reverse Pick-up is provided wherever feasible.
Only one reverse pick-up attempt per order will be provided.
If Reverse Pick-up is not available in your area, you will need to ship the product via a reliable courier service.
Customers are required to pay applicable Reverse Pick-up Charges (RTO).